Customer care & Logistics Executive Apply Now

Horamavu, Bangalore (not remote)
Ecommerce
Full time

We are looking for someone who loves helping people buying vegan products and support them with after sales queries.

  • Need to be a learner about the vegan products, new launches, application of products to have a good idea about Vegandukan's wide offering.
  • Has proficiency with english writing and communication skills.
  • Besides helping the customer to buy, you need to co-ordinate with different stakeholders to get the orders despatched on time and raise if any concerns in fulfilment.
  • Follow up for any courier hold up in transit and get to the best possible resolution It's a fun role with some pressure of timelines.
  • Report any discrepancies in pick-up or out of stock situation beyond SLA then inform the customer through email/whatsapp/calls.
  • Be a one touch contact for customer queries and logistics concerns.
  • Work is 6 days a week.


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